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Learn about Airbnb’s booking process, how to confirm your home reservation, add experiences or services, accept special offers directly from a host and more.
Every home booking comes with AirCover for guests. If there’s a serious issue with your Airbnb that your host can't resolve, we’ll help you find a similar place, depending on availability at comparable pricing, or give you a full or partial refund.
Identity verification, reservation screening, payment issues and listing availability are some reasons why you might not be able to complete a reservation.