There may be a time when a guest would like to request a refund from their home host. That’s why we have the Resolution Centre—once a host and guest reach an agreement, they can request and send money between one another.
Just a note, the Resolution Centre may not be available for use with some hotel stays.
You may encounter a minor issue during your home stay that might warrant a request for a refund. Maybe your host can’t fix it, but they’ve agreed to give you a small refund to make up for the inconvenience.
You can check if the problem or issue may be covered under our Re-booking and Refund Policy for homes or find out what to do if you’re experiencing an issue during your stay.
Alternatively, there may be a personal situation that arises prompting you to discuss with your home host the possibility of a partial or full refund.
Keep in mind: Issues that aren’t covered under our Major Disruptive Events Policy or our refund policies are still subject to the host’s cancellation policy. A refund outside of their cancellation policy is at the discretion of the host.
First, communicate any issues directly by messaging your host. This initial step often helps with a smoother resolution and mutual understanding between you and your host.
If you and your host aren’t able to come to an agreement, you'll have the option to ask Airbnb for help finding a solution when you submit a request in the Resolution Centre.
Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.
If you need to cancel a reservation, you may be eligible for a refund—it all depends on your host’s cancellation policy and when you cancel the reservation.
You can learn how to find your refund amount before or after cancelling your reservation. If you’re ready to cancel, here’s how to cancel your home reservation. You can also find out when you’ll get your refund.